Premium Support For Every Pet Parent

Our support team is here to help with your order, shipping, returns, installation, or product questions.

✓ 30-Day Guarantee

✓ 10,000+ Happy Pets

✓ Secure Checkout

FAQs

Quick answers about shipping, returns, and choosing your ClearLatch gate.

Shipping time?
Shipping usually takes 5–7 business days after your order has been processed. You’ll receive tracking details once it ships.
Returns?
ClearLatch comes with a 30-day money-back guarantee. Contact us within 30 days if your gate isn’t right for you, and we’ll help with a return under our return policy.
Which gate should I choose?
Choose the Wide Metal Gate for a sturdy swing gate across a wide opening, the Retractable Mesh Gate when you want the gate to roll away, or the Tall Pet Door Gate when you need extra height and a small pet opening. Measure your space before ordering.
Is there a bottom trip bar?
The Wide Metal Gate has no fixed bar across the floor, leaving the doorway clear when you open it. The Retractable Mesh Gate also has no bottom trip bar. Check the Tall Pet Door Gate separately if a floor bar is a concern.