Privacy policy

Privacy Policy

ClearLatch respects your privacy. This policy explains how information is collected and used when you visit our store, place an order, or contact us.

Information we collect

When you shop with us, we may collect your name, email address, shipping and billing details, phone number if you provide one, order details, and messages you send to us. Our store and service providers may also collect technical information, such as your IP address, browser information, device information, and activity on the site through cookies and similar technologies.

How we use information

We use information to process and deliver orders, provide tracking and customer support, handle returns and refunds, prevent fraud, operate and improve our store, and meet legal obligations. If you choose to receive marketing communications, we may use your information to send them. You can unsubscribe using the link in a marketing email.

Shopify and other service providers

Our store is hosted on Shopify. Shopify and the service providers involved in payments, shipping, analytics, customer support, and advertising may process information as needed to provide their services. Payment information is processed through the payment methods available at checkout; we do not ask you to send card details by email.

Cookies and advertising

Our store may use cookies and similar technologies to operate the site, remember preferences, understand site activity, and support advertising. Where privacy choices are available on our site, you can use them to manage eligible tracking or data-sharing preferences. You can also adjust your browser’s cookie settings, although some store features may then work differently.

Sharing and retention

We share information with service providers when needed to run the store, fulfill orders, provide support, comply with law, or protect the store and its customers. We retain information for as long as reasonably needed for these purposes, including applicable accounting, tax, and legal requirements.

Your choices

Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information, or to object to certain uses. To make a privacy request, email support@clearlatch.co. We may need to verify your identity before completing a request.

Changes to this policy

We may update this policy when our practices or legal obligations change. The version published on our store is the current version.

Contact

For privacy questions or requests, email support@clearlatch.co.