Refund policy

Return and Refund Policy

We want you to feel confident choosing a ClearLatch gate. If your purchase is not right for your space, contact us at support@clearlatch.co within 30 days of delivery to request a return.

To start a return, email us with your order number and the reason for your request. Please wait for return instructions before sending your gate. Returns sent without contacting us first may be difficult to identify and process.

Please return the gate with its included parts and accessories. You may open the package and inspect the gate to decide whether it fits your needs. We may decline a return if parts are missing or the item has been damaged beyond normal inspection and handling.

For a return because you changed your mind or the gate does not suit your space, you are responsible for return shipping. If you received the wrong item or an item that arrived damaged, contact us with photos and we will help resolve the issue and cover any required return shipping.

Once we receive and inspect an approved return, we will issue the refund to your original payment method. Your payment provider may take additional time to display the refund. There is no restocking fee.

If your order has not shipped and you want to cancel it, email support@clearlatch.co as soon as possible. Once an order ships, the return process above applies.

Nothing in this policy limits rights you may have under applicable consumer protection law.

Questions about a return or refund? Email support@clearlatch.co.